Our Services
Three Ways to Protect What You Have Earned
Each service is designed around a specific need — understanding, claiming, or securing your pension entitlements. All are delivered with the same patient, transparent approach.
Back to HomeOur Approach
How We Handle Every Engagement
We begin every engagement the same way — by listening. Before any paperwork is prepared, any fee is discussed, or any steps are recommended, we take time to understand your specific situation. Only then do we explain what options exist and what each involves.
All work is carried out by named advisors who hold current Malaysian Bar practising certificates. We correspond with EPF, pension authorities, and other relevant bodies directly on your behalf, keeping a clear record of every exchange.
Initial Enquiry & Listening
We hear your situation without rushing and ask questions that help us understand the full picture.
Review & Written Summary
We examine your records and prepare a plain-language written summary of what we find.
Action & Correspondence
We prepare appeals, dossiers, or authority correspondence as needed, keeping you informed throughout.
Outcome & Handover
We present outcomes clearly and hand over a complete file that remains useful to you long after the engagement ends.
Service 01
Gentle Pension Review
From RM 590
A welcoming first step for individuals who want to understand their retirement entitlements without pressure. We review EPF (KWSP) and pension records and explain the picture in plain words — including a written overview and an unhurried conversation. The decision on next steps is left entirely with you.
- EPF statement and pension record review
- Plain-language written overview document
- One-on-one advisory session with no time pressure
- Identification of any gaps or concerns in entitlements
- Available in Bahasa Malaysia or English
Typical duration: 2–3 weeks from engagement to written summary delivery.
Enquire About This ServiceService 02
Pension Claim & Appeal Care
From RM 1,200
Patient assistance for retirees with a declined or delayed pension or EPF withdrawal claim. The scope includes reviewing the matter in detail, assembling documentation, preparing a considered formal appeal, and corresponding respectfully with the administering body on your behalf. We keep things orderly and clear throughout, and update you at each significant stage.
- Case review and eligibility analysis
- Document gathering, organisation, and verification
- Formal appeal letter prepared and submitted
- Direct liaison with EPF or pension authority
- Written updates at each key stage
Typical duration: 6–14 weeks depending on authority processing times.
Enquire About This Service
Service 03
Family Pension Stewardship
From RM 1,890
A complete engagement for households wishing to coordinate entitlement review, appeal support, and survivor pension documentation in one careful arrangement. Suited to those managing several schemes. Includes full case oversight, regular updates to the nominated household contact, and a consolidated dossier prepared thoughtfully for dependants.
- Multi-scheme coordination across EPF and pension schemes
- Survivor and nominee documentation review
- Full case oversight with named advisor
- Regular written updates to household contact
- Consolidated dossier prepared for dependants
Typical duration: 8–20 weeks depending on complexity and scheme variety.
Enquire About This ServiceChoosing the Right Service
Which Service is Right for You?
| Feature | Gentle Review | Claim & Appeal | Family Stewardship |
|---|---|---|---|
| EPF record review | |||
| Written plain-language summary | |||
| Formal appeal preparation | |||
| Authority correspondence | |||
| Multi-scheme coordination | |||
| Survivor & nominee documentation | |||
| Consolidated family dossier | |||
| Starting fee | RM 590 | RM 1,200 | RM 1,890 |
| Best for… | First-time enquirers who want clarity | Those with a declined or delayed claim | Families managing multiple schemes |
Standards
What Applies Across All Services
PDPA-Compliant Data Handling
All client documents and personal data are processed and stored in accordance with the Personal Data Protection Act 2010 (PDPA).
Licensed Legal Practitioners
Every engagement is handled by advisors holding current Malaysian Bar practising certificates — not agents, para-legals, or consultants without legal standing.
Written Fee Agreement First
No work begins without a signed engagement letter stating the scope and fee. Clients have time to consider and may withdraw before signing without penalty.
Regular Progress Updates
Clients receive written updates whenever a significant step is completed. Our advisors are reachable by phone during office hours for questions between updates.
Bilingual Service
Consultations, written summaries, and correspondence with clients are available in English or Bahasa Malaysia — your preference throughout.
Complete File Handover
At the close of every engagement, clients receive a structured copy of their file — all correspondence, summaries, and documents — for their own long-term records.
Pricing
Clear, Published Fees
Fees are set at the amounts below for most standard cases. If your situation involves unusual complexity, any adjustment is discussed and agreed in writing before work proceeds.
Gentle Pension Review
RM 590
per engagement
- EPF & pension record review
- Plain-language written summary
- One advisory session
- Bilingual option
Claim & Appeal Care
RM 1,200
per engagement
- Full claim review
- Document assembly
- Formal appeal preparation
- Authority correspondence
- Written progress updates
Family Stewardship
RM 1,890
per engagement
- Multi-scheme coordination
- Survivor documentation
- Full case oversight
- Consolidated family dossier
Not Sure Which Service You Need?
Tell us a little about your situation and we can suggest the most fitting option — or simply start with a Gentle Review to see the full picture first.
Contact Us