Pension Protection · Kuala Lumpur

Your Retirement Entitlements, Handled with Care

We help individuals and families in Malaysia understand, organise, and protect their EPF and pension rights — at their own pace, with clear guidance every step of the way.

Speak with Us Our Services

+60 3-8074 6231 [email protected] Registered Legal Practice

What We Offer

Three Ways We Can Help You

Each engagement is shaped around your situation. We work at a considered pace, keeping things clear and orderly throughout.

Gentle Pension Review

A welcoming first step for those who want to understand their retirement entitlements without pressure. We review your EPF (KWSP) and pension records and explain everything in plain words — including a written overview and an unhurried conversation.

EPF & pension record review
Plain-language written overview
Unhurried consultation session
No pressure on next steps

From RM 590

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Pension Claim & Appeal Care

Patient assistance for retirees with a declined or delayed pension or withdrawal claim. We review the matter, assemble your documentation, prepare a considered appeal, and correspond respectfully with the administering body — keeping things orderly throughout.

Claim review & eligibility assessment
Document assembly & organisation
Formal appeal preparation
Liaison with EPF or pension authority

From RM 1,200

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Family Pension Stewardship

A complete engagement for households coordinating entitlement review, appeal support, and survivor pension documentation in one careful arrangement. Suited to those managing several schemes — with full case oversight, regular updates, and a consolidated dossier for dependants.

Multi-scheme entitlement coordination
Survivor pension documentation
Full case oversight with updates
Consolidated dossier for dependants

From RM 1,890

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Why Choose Us

What Makes Setia Murni Different

We Listen First

Every engagement begins with understanding your particular circumstances. We take the time to hear your concerns before suggesting any course of action.

Clear, Plain Explanations

Pension and EPF matters can feel complex. We translate regulatory language into straightforward terms so you always know where things stand.

Registered Legal Practice

Our advisors hold current professional credentials recognised under Malaysian law, giving your matter the standing it deserves when dealing with authorities.

Unhurried Process

Retirement decisions deserve careful thought. We work at a pace that suits you, with no pressure to decide before you feel ready.

Orderly Documentation

We organise and maintain your records with care, producing clear dossiers that hold their value for years to come — especially important for family matters.

Respectful Correspondence

When liaising with EPF, pension authorities, or other bodies, we communicate with professionalism and patience — representing your interests with quiet persistence.

Unsure Where Your Pension Stands?

A simple first conversation costs nothing — and often brings a great deal of clarity. Our team is here to listen, not to push. Reach out when you are ready.

Request a Consultation

+60 3-8074 6231 [email protected]

Common Questions

Questions We Often Hear

What does a Gentle Pension Review actually cover?

We look at your EPF (KWSP) statement, any government or private pension records you hold, and your nominated beneficiary details. We then prepare a written summary explaining what you are entitled to, any gaps or concerns we notice, and what options exist — in language you do not need a legal background to follow.

My EPF withdrawal was declined. Can you help?

Yes. Under our Pension Claim and Appeal Care service we review the reason for the decline, gather the relevant supporting documents, and prepare a formal appeal submission. We then correspond directly with EPF or the relevant authority on your behalf, keeping you informed at each stage.

How long does an appeal typically take?

Timelines vary depending on the complexity of the matter and the administering body's own processes. Most appeals receive an initial response within six to twelve weeks. We keep you updated throughout and follow up on your behalf if responses are delayed.

Is the Family Pension Stewardship service only for large families?

Not at all. This service suits any household where more than one pension or EPF scheme is involved — for example, a couple where both spouses have separate entitlements, or a retiree who also wishes to document survivor arrangements for a spouse or children. The emphasis is on careful coordination, not the size of the family.

What information should I bring to a first consultation?

Your MyKad, any EPF statements you have on hand, and any letters from EPF or pension authorities are a good starting point. If you have employer pension documents, bring those too. Do not worry if your paperwork is incomplete — part of what we do is help you identify what is missing and how to obtain it.

Are your fees fixed, or do they vary?

Our listed fees represent the starting point for each service. In most straightforward cases the fee will be as shown. Where a matter involves unusual complexity or a longer timeline, we will discuss any adjustment with you openly before proceeding — there are no surprises after the fact.

Is my personal and financial information kept confidential?

Absolutely. We are bound by the Personal Data Protection Act 2010 (PDPA) and treat all client information with the highest level of discretion. Your documents and details are never shared with third parties without your knowledge and consent.

Our Office

Find Us in Kuala Lumpur

Level 9, Menara MBMR, Jalan Syed Putra, 58000 Kuala Lumpur

Reach Out

We Are Here to Help

There is no obligation to proceed after a first conversation. Simply tell us a little about your situation and we will be in touch at a time that suits you.

Contact Details

Phone
+60 3-8074 6231
Email
[email protected]
Address

Level 9, Menara MBMR,
Jalan Syed Putra,
58000 Kuala Lumpur
Office Hours

Monday – Friday: 9:00 am – 5:30 pm
Saturday: 9:00 am – 1:00 pm
Closed on Public Holidays

Send Us a Message

We will respond within one working day.